Drainline Southern Ltd on using Okappy to grow their business
Drainline is a commercial domestic drainage company based in West Sussex specialising in all aspects of the industry. The company was established in 2003 and the management team have over 25 years combined experience in the drainage industry. They are available 24/7 and pride themselves on their ability to solve problems in-house quickly and efficiently.
In order to continue focussing their efforts on customer care and carrying out professional services with minimum disruption to their clients, they identified the need to move away from a paper-based job system.
What problems were Drainline Southern Ltd facing?
Before using Okappy, their job sheets were all paper-based. With a team of over 30 operatives it was becoming ever more time consuming to allocate work and ensure all assets relating to the job were accessible.
The same applied to the operatives; ensuring paperwork was all handed back to the office team quick enough in order to process for invoicing was becoming a challenge.
How did Okappy help to improve the business?
Okappy is workforce management platform that allows for more reliable real-time communication and dynamic response.
If a customer needs to reschedule, you can redirect your operative before they get to site. Less journey’s back to the office are needed to drop off paperwork and less paper is needed overall. The platform streamlines communication, eradicates errors and clunky trails of information for the whole industry, whilst also providing a system that is both flexible and simple to use.
“Being able to upload jobs any time of the day from any device was a life saver and having an electronic ‘paper trail’ makes referring to jobs much easier! The ability to supply feedback to our customers immediately upon a jobs completion has really enhanced the quality of service we give to our clients.” – Sylvia, Director of Drainline Southern Ltd.
What has changed since using the system?
Since using okappy Drainline has has saved a tremendous amount of time compared with before. This has enabled them to further streamline the business and reduce costs.
“We have saved considerable amounts of time in all areas of the business. Based on how everything used to be endless paperwork we now use minimal amounts. We are always striving to be more efficient and Okappy helps without a doubt.” – Sylvia, Director of Drainline Southern Ltd.
How would you recommend Okappy to anyone wanting to streamline their business?
“The best thing about it is it’s ease of use. On my first day at Drainline Southern I was asked to upload a job to Okappy. Thankfully it was easy! It’s user-friendly and has lots of great features. I like that you can instantly see the status of a job, close jobs easily and invoicing can be processed.” – Catherine, Contracts Administrator at Drainline Southern Ltd.
“We’d absolutely recommend Okappy to other companies. The app is great and the team behind it are always happy to help. Our account manager is available at all times and stays in touch with us. As a business owner, Okappy has helped us to grow our business and provide an even better service to our customers.” – Sylvia, Director of Drainline Southern Ltd.