If you own a business that employs lots of people or are involved in workforce management for a large corporation, the idea of remote working may not be new. Of course, this is largely down to the pandemic forcing businesses to adopt working from home (WFH) while everyone was in lockdown. But, what is new is just how many companies are considering a hybrid working approach as a long-term model for their operations.

So, what does ‘hybrid working’ actually mean? To put it simply, hybrid working is a flexible working model which allows employees to work from a variety of different locations. Employees can be trusted to get the work done, standards haven’t dropped and the approach has several other benefits for the individual (not least for their work-life balance and overall productivity).

In larger companies, facilities managers are generally tasked with the job of adopting hybrid models because they play a central role in workforce management. But, saying that you want to take on new working practices like this is one thing. Delivering hybrid working is an entirely different ball park – especially when you may be dealing with multiple sites. And it gets more complicated as the size of your business grows.

Here are 5 of our tips for adopting a successful hybrid working model in the Facilities Management Sector…

Building a virtual community that works for everyone in your business is not as easy as it sounds. The first place to start is speaking with your employees to ease them into the idea of a partially online workplace. This is particularly crucial for those who are least likely to engage with online activities – perhaps because of their job type or age – and so, as a consequence, may feel left out. Slowly build confidence by offering training resources to get them up to speed.

As we come out of lockdown, it may be that some employees will want to work from home more, others may prefer to get back into the office. Getting the balance right and not damaging productivity and business growth (or staff morale) involves being honest with staff and showing that you have a clear and coherent strategy in place.

Not all work can be successfully handled from home. If most of your work is office-based, then it’s relatively easy to work remotely if you have the right software in place. If you’re running a maintenance department, where most of the state-of-the-art equipment is in one location, or spread out across multiple sites, it may not be so obvious.

Each department is different, but it’s important to nail down the jobs or tasks that can be carried out remotely and those that can’t. Employers need to be clear about the reasons so they don’t feel their needs are being ignored. Companies also need to be flexible enough to change things if business growth is being affected or new solutions are found.

Running a hybrid working model without an official strategy in place may be okay for small businesses. The larger your payroll, however, the more important it is to have a hybrid working strategy document with clearly defined OKRs/KPIs.

Your strategy is going to need to factor in ways of monitoring employees – another reason why you need complete buy-in from employees. This can often be the most contentious part of WFH and requires a good deal of trust, thought and openness. Like most strategy documents, your hybrid working strategy isn’t set in stone. There should be regular reviews of how it’s working, including analysing data to evidence any updates.

Hybrid working models should be viewed in a holistic way, alongside your business goals. Facilities Management leaders should have a mechanism for monitoring performance and measuring how remote working delivers, not only for the company as a whole, but on an individual level.

Understanding the challenges employees face and what resources they require to do their job properly is key to making sure the model is fit for purpose. Make sure you schedule in check in calls with your employees to gather feedback, keeping your KPIs in mind. You should be seeking to continuously improve the ways of working within your organisation to meet both employees and business needs.

One of the areas that has advanced and made hybrid working more viable is technology. But making sure you’re using the right tools can make or break the success of a particular department or company as a whole. Collaboration software is vital and there are several key considerations for businesses to make when choosing a package.

Many FM companies require multiple packages, others find that one workforce management software works well for them. Another key consideration is how employees engage with the software – it needs to be intuitive and easy to use, not just for those working from home but those in the office and out on site too.
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Great hybrid models are agile and can be adapted to different circumstances. Understanding this and knowing how to implement different strategies, while keeping control of the ‘whole vision’ is critical.

Okappy Portal+ is here to help bridge communications, not only between people within the company but, between your company and it’s subcontractors and external parties.