In an era where innovation drives progress, Okappy stands out as a beacon of ingenuity and forward-thinking in the drainage industry. This year, at the prestigious National Drainage Awards, we were proud to have our unique market network approach to field service management recognised, earning the coveted title of Innovation of the Year. This achievement not only highlights Okappy’s commitment to revolutionising the industry but also underscores the power of collaboration and digital transformation.

Okappy’s B2B connected field service management platform has redefined how businesses manage their field operations. By harnessing the power of connectivity, digitalisation, and real-time data, Okappy has streamlined workflows, improved communication, and significantly enhanced productivity across the drainage industry.

The key to Okappy’s success lies in its ability to connect companies with customers, employees, and subcontractors. This interconnected network facilitates seamless communication and job management, enabling real-time updates from engineers in the field and reducing the need for multiple phone calls and meetings.

Okappy’s platform has delivered tangible benefits to the drainage industry:

1. Improved Communication

Okappy’s job sheet software has transformed the way company owners, field employees, and subcontractors communicate, making data accessible via mobile apps and desktops, thereby eliminating delays and misunderstandings.

2. Real-Time Job Tracking

Managers now have the ability to monitor job progress in real-time, efficiently managing staff and subcontractors. This feature has not only saved paperwork but also improved the overall quality of service delivery.

3. Efficient Job Management

The platform has streamlined the process of job authorisation and invoicing, helping companies to increase their capacity and stand out in a competitive market.

4. Streamlined Administration

With Okappy, job sheets can be completed and submitted directly from the field, saving significant time in job allocation and invoice processing.

5. Enhanced Company Reputation

Using a professional job management software and electronic invoicing system has given companies a competitive edge, inspiring confidence in their customers.

Okappy’s impact is evident in its service levels and delivery performance. The platform has fostered over 100,000 inter-company connections within the drainage and related industries, enabling small and medium-sized companies to compete effectively with larger corporations. The thousands of jobs and millions of pounds worth of invoices raised each month are a testament to its efficiency and reliability.

Moreover, Okappy’s strong Net Promoter Score (NPS) of 50, with many clients rating it at the maximum score of 10, highlights the high level of customer satisfaction and loyalty. Clients have reported significant reductions in paperwork and administrative time, leading to operational efficiencies and business expansion.

Customer reviews further reinforce the positive impact of Okappy:

• Reduction of paperwork by 90% and workload by 80% for a Service Manager managing multiple engineers.
• Streamlining business paperwork and linking seamlessly with accounting systems like Xero for efficient invoicing.
• The ease of use, quick job creation and assignment, and reduced administration time are highlighted as key benefits.

Okappy’s B2B connected field service management platform is more than just a tool; it’s a catalyst for change and growth in the drainage industry. Its innovative approach to fostering inter-company collaboration, enhancing operational efficiency, driving cost savings, and promoting business expansion makes it a deserving recipient of the NADC Innovation of the Year Award. As we celebrate this milestone, we also look forward to the continued evolution and success of Okappy in shaping the future of the drainage industry.