Troubleshooting – Device tracking, locations not updating

There’s various options that determine when a location is sent.  Check this post for more information on the different tracking settings which are available,

Unfortunately our app can only request that a location is sent.  The devices operating system has the final say of when, and if a location is sent.

Reasons why a location may not be sent, even though you’ve turned tracking on from within the app include

• Device permissions does not allow the app to have access to locations,
• there isn’t a location because GPS/WiFi is not available
• poor or no network connectivity (specifically no data connectivity)
• mobile data has been turned off
• you are abroad and data roaming is off
• low data mode is switched on (battery icon will be yellow)
• if the phone doesn’t think it has moved, or
• if the battery is low and the operating system is trying to conserve energy.

Check out our troubleshooting device tracking wizard to work out why locations may not have been received from your device.