{"id":27605,"date":"2019-08-29T07:43:11","date_gmt":"2019-08-29T06:43:11","guid":{"rendered":"https:\/\/www.okappy.com\/?post_type=avada_portfolio&#038;p=27605"},"modified":"2021-06-22T20:34:39","modified_gmt":"2021-06-22T19:34:39","slug":"photos-have-not-been-received-for-a-job","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/photos-have-not-been-received-for-a-job\/","title":{"rendered":"Troubleshooting &#8211; Photos have not been received for a job"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Troubleshooting &#8211; Photos not received on a job \/ Trouble uploading photos<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>If photos have not been uploaded to a job or you&#8217;re having problems uploading photos on your device, this could be due to a number of factors including the phone settings or network.<\/p>\n<p>Read on for steps you can take to diagnose why images are not available within your job.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Summary<\/h1><\/div><div class=\"fusion-text fusion-text-2\"><p>In summary, check<\/p>\n<ul>\n<li>that the latest version of the Okappy app is installed<\/li>\n<li>Check the availability and strength of the mobile network<\/li>\n<li>Check the battery level, and in particular, that the device is not in power saving mode<\/li>\n<li>Check device permissions<\/li>\n<li>Reset the app<\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Detailed troubleshooting steps<\/h1><\/div><div class=\"fusion-tabs fusion-tabs-1 classic horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#ebeaea;background-color:#ebeaea;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3e5e1ac7ce1c75ecebf\" aria-selected=\"true\" id=\"fusion-tab-ios\" href=\"#tab-3e5e1ac7ce1c75ecebf\"><h4 class=\"fusion-tab-heading\">iOS<\/h4><\/a><\/li><li><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-24776ebbfdd8971da06\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-android\" href=\"#tab-24776ebbfdd8971da06\"><h4 class=\"fusion-tab-heading\">Android<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\"><li class=\"active\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3e5e1ac7ce1c75ecebf\" aria-selected=\"true\" id=\"mobile-fusion-tab-ios\" href=\"#tab-3e5e1ac7ce1c75ecebf\"><h4 class=\"fusion-tab-heading\">iOS<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-ios\" id=\"tab-3e5e1ac7ce1c75ecebf\">\n<p>On your iOS device, click the Okappy icon and <strong>More<\/strong> to access your settings.<\/p>\n<p><img class=\"lazyload size-large wp-image-27609\" title=\"ios screenshot more options\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-576x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-576x1024.jpeg\" alt=\"ios screenshot more options\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-169x300.jpeg 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-200x356.jpeg 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-400x711.jpeg 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-576x1024.jpeg 576w, https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options-600x1067.jpeg 600w, https:\/\/okappyimages.okappy.com\/ios-screenshot-more-options.jpeg 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<h3>1) Check your app version number<\/h3>\n<p><img class=\"lazyload size-large wp-image-27607\" title=\"ios screenshot app version\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-576x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-576x1024.jpeg\" alt=\"ios screenshot app version\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-169x300.jpeg 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-200x356.jpeg 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-400x711.jpeg 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-576x1024.jpeg 576w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version-600x1067.jpeg 600w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-version.jpeg 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p>Check you have the latest version of the app by scrolling\u00a0down to <strong>HELP \/ SUPPORT<\/strong> where you can see <strong>About Okappy (vX.X)<\/strong> where X.X is the version number.<\/p>\n<p>If there is a new version available you will be prompted to download it from the app store.<\/p>\n<p><strong>Note<\/strong>: It is always worth ensuring you have automatic updates switched on to ensure you have the latest version of the app.<\/p>\n<h3>2) Switch on automatic updates<\/h3>\n<ul>\n<li>Open the <strong>iOS settings<\/strong> app<\/li>\n<li>Click <strong>iTunes &amp; App Stores<\/strong>, and<\/li>\n<li>Switch <strong>Apps<\/strong> and <strong>Updates<\/strong> to on<\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-27611\" title=\"ios screenshot app settings\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-576x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-576x1024.jpeg\" alt=\"ios screenshot app settings\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-169x300.jpeg 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-200x356.jpeg 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-400x711.jpeg 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-576x1024.jpeg 576w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings-600x1067.jpeg 600w, https:\/\/okappyimages.okappy.com\/ios-screenshot-app-settings.jpeg 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<h3>3) Check your network<\/h3>\n<p>Even though the phone&#8217;s display may show &#8220;<strong>full bars<\/strong>&#8220;, this is related to the quality of the voice network.<\/p>\n<p>The quality and availability of the data network will affect whether your iOS device can send or receive data. It could be affected by any of the following:<\/p>\n<ul>\n<li>There could be too many connections in your area<\/li>\n<li>The network signal may be weak or intermittent<\/li>\n<li>The phone may be connected to a public WiFi which requires a log in before data can be sent<\/li>\n<li>Your data plan may be running low, or out of credit<\/li>\n<\/ul>\n<p>To check your network, click the Okappy icon and then click <strong>Test network speed<\/strong><\/p>\n<div id=\"attachment_28016\" style=\"width: 586px\" class=\"wp-caption alignnone\"><img aria-describedby=\"caption-attachment-28016\" class=\"lazyload size-large wp-image-28016\" title=\"ios screenshot test network speed 576x1024\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024-576x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024-576x1024.png\" alt=\"ios screenshot test network speed 576x1024\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024-169x300.png 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024-200x356.png 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024-400x711.png 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-test-network-speed-576x1024.png 576w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><p id=\"caption-attachment-28016\" class=\"wp-caption-text\">ios screenshot test network speed 576&#215;1024<\/p><\/div>\n<h3>4) Check your battery<\/h3>\n<p>If the battery status bar is yellow, this indicates the device is in &#8220;<strong>power saving<\/strong>&#8221; mode.<\/p>\n<p>When sending and receiving data, this uses a lot of power. When the battery is low and\/or the device is in battery saving mode then the operating system will automatically reduce how often data is sent or received.<\/p>\n<p>If your photos are not being uploaded, then ensure your battery is charged sufficiently that battery saving mode is off.<\/p>\n<h3>5) Check your device permissions<\/h3>\n<p><img class=\"lazyload size-large wp-image-27608\" title=\"ios screenshot device settings\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-576x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-576x1024.jpeg\" alt=\"ios screenshot device settings\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-169x300.jpeg 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-200x356.jpeg 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-400x711.jpeg 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-576x1024.jpeg 576w, https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings-600x1067.jpeg 600w, https:\/\/okappyimages.okappy.com\/ios-screenshot-device-settings.jpeg 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p>From <strong>More<\/strong> options, click <strong>Device settings<\/strong> to go to the iOS settings app. Alternatively, click the <strong>Settings<\/strong> icon and then scroll down or search for <strong>Okappy<\/strong>.<\/p>\n<p>Check the following<\/p>\n<ul>\n<li>Location is set to <strong>Always<\/strong> (you can turn off tracking from within the app)<\/li>\n<li>Photos is set to <strong>Read and Write<\/strong><\/li>\n<li>Camera is on<\/li>\n<li>Notifications is set to <strong>Allow Notifications<\/strong><\/li>\n<li>Background app refresh is on, and<\/li>\n<li>Mobile data is on<\/li>\n<\/ul>\n<h3>6) Check your job settings<\/h3>\n<p>From <strong>More<\/strong> options, click <strong>Job settings<\/strong>.<\/p>\n<p><img class=\"lazyload size-large wp-image-27610\" title=\"ios screenshot job settings\" src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-576x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-576x1024.jpeg\" alt=\"ios screenshot job settings\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-169x300.jpeg 169w, https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-200x356.jpeg 200w, https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-400x711.jpeg 400w, https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-576x1024.jpeg 576w, https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings-600x1067.jpeg 600w, https:\/\/okappyimages.okappy.com\/ios-screenshot-job-settings.jpeg 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p>There are a couple of options you can check if you are having difficulty uploading images to jobs.<\/p>\n<p>First you could check whether images are being saved in high resolution. This could take a lot of data which could take a long time if the network is poor. \u00a0Try turning this option off.<\/p>\n<p>Secondly, check whether images are being queued in the background.<\/p>\n<p>If images are being queued, then the operating system will determine the best time to upload the images based on a number of factors. This could take a long time. To speed up the process, keep the Okappy app in the foreground and ensure it has a good network connection, preferably on WiFi.<\/p>\n<p>To avoid relying on the operating system, turn this setting off.<\/p>\n<h3>7) Save to photo roll<\/h3>\n<p>If all else fails, or for\u00a0extra protection, you can set to save the photos to your photo roll automatically or be prompted to save the photos to your photo roll. This will mean you will always have a copy of the image on the phone which you can upload later if required.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\"><li><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-24776ebbfdd8971da06\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-android\" href=\"#tab-24776ebbfdd8971da06\"><h4 class=\"fusion-tab-heading\">Android<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-android\" id=\"tab-24776ebbfdd8971da06\">On your Android device, click the Okappy icon and <strong>More<\/strong> to access your settings.<\/p>\n<p><img class=\"lazyload wp-image-28017 size-large\" title=\"ios screenshot more options\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-576x1024.jpg\" alt=\"android screenshot job options\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-job-options.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<h3>1) Check your app version number<\/h3>\n<p><img class=\"lazyload wp-image-28018 size-large\" title=\"ios screenshot app version\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-576x1024.jpg\" alt=\"android screenshot app version\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-version.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p>Check you have the latest version of the app by scrolling\u00a0down to <strong>HELP \/ SUPPORT<\/strong> where you can see <strong>About Okappy (vX.X)<\/strong> where X.X is the version number.<\/p>\n<p>If there is a new version available you will be prompted to download it from the Google Play store.<\/p>\n<p><strong>Note<\/strong>: It is always worth ensuring you have automatic updates switched on to ensure you have the latest version of the app.<\/p>\n<h3>2) Switch on automatic updates<\/h3>\n<ul>\n<li>Open the <strong>Google Play store<\/strong>\u00a0app<\/li>\n<li>Search for Okappy<\/li>\n<li>Switch <strong>Apps<\/strong> and <strong>Updates<\/strong> to on<\/li>\n<\/ul>\n<p><img class=\"lazyload wp-image-28019 size-large\" title=\"ios screenshot app settings\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-576x1024.jpg\" alt=\"android screenshot google play store automatic updates\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-google-play-store-automatic-updates.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p><strong>Note<\/strong>: It is also worth doing the same thing to ensure you also have the latest version of Google Chrome as this can impact the functionality of other applications including Okappy.<\/p>\n<h3>3) Check your mobile network<\/h3>\n<p>Even though the phone&#8217;s display may show &#8220;<strong>full bars<\/strong>&#8220;, this is related to the quality of the voice network.<\/p>\n<p>The quality and availability of the data network will affect whether your iOS device can send or receive data. It could be affected by any of the following:<\/p>\n<ul>\n<li>There could be too many connections in your area<\/li>\n<li>The network signal may be weak or intermittent<\/li>\n<li>The phone may be connected to a public WiFi which requires a log in before data can be sent<\/li>\n<li>Your data plan may be running low, or out of credit<\/li>\n<\/ul>\n<p>To check your network, click the Okappy icon and then click <strong>Test network speed<\/strong><\/p>\n<p><img class=\"lazyload wp-image-28020 size-large\" title=\"ios screenshot test network speed 576x1024\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-576x1024.jpg\" alt=\"android screenshot test network speed\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-test-network-speed.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<h3>4) Check your battery<\/h3>\n<p>If the battery status bar is yellow (this could vary depending on device and Google Android version), this indicates the device is in &#8220;<strong>power saving<\/strong>&#8221; mode.<\/p>\n<p>When sending and receiving data, this uses a lot of power. When the battery is low and\/or the device is in battery saving mode then the operating system will automatically reduce how often data is sent or received.<\/p>\n<p>If your photos are not being uploaded, then ensure your battery is charged sufficiently that battery saving mode is off.<\/p>\n<h3>5) Check your device permissions<\/h3>\n<p><img class=\"lazyload wp-image-28021 size-large\" title=\"ios screenshot device settings\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg\" alt=\"android screenshot app permissions\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<ul>\n<li>Open the<strong>\u00a0Settings app\u00a0<\/strong>on your device<\/li>\n<li>Scroll down to <strong>Apps<\/strong><\/li>\n<li>Click on <strong>Okappy<\/strong>, and<\/li>\n<li>Click <strong>Permissions<\/strong>.<\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-28021\" title=\"android screenshot app permissions\" src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg\" alt=\"android screenshot app permissions\" width=\"576\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27576%27%20height%3D%271024%27%20viewBox%3D%270%200%20576%201024%27%3E%3Crect%20width%3D%27576%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-169x300.jpg 169w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-200x356.jpg 200w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-400x711.jpg 400w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-576x1024.jpg 576w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-600x1067.jpg 600w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-768x1365.jpg 768w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions-800x1422.jpg 800w, https:\/\/okappyimages.okappy.com\/android-screenshot-app-permissions.jpg 1080w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<p>At a minimum check that<\/p>\n<ul>\n<li>Camera and storage are both set to on which is required for images to be uploaded to your jobs.<\/li>\n<li>Location is on\u00a0(you can turn off tracking from within the app)<\/li>\n<li>Contacts, Microphone and Telephone shouldn&#8217;t be required in most circumstances but could be worth turning on depending on your device and Google Android version.<\/li>\n<\/ul>\n<h3>Uploading attachments\/documents<\/h3>\n<p>If you are uploading attachments or documents from your local file system, then please also check that<\/p>\n<ul>\n<li>The filename of the file you are uploading only contains alphanumeric characters<\/li>\n<li>The filename is less than 200 characters<\/li>\n<li>The file size is less than 10 megabytes<\/li>\n<\/ul>\n<h3>Clear data and cache<\/h3>\n<p>To clear the data and\/or cache<\/p>\n<ul>\n<li>Go to your Android settings app<\/li>\n<li>Go to <strong>Applications<\/strong><\/li>\n<li>Find Okappy<\/li>\n<li>Click <strong>Storage<\/strong><\/li>\n<li>Click <strong>Clear Cache<\/strong>, if that doesn&#8217;t work then <strong>Clear Data<\/strong><\/li>\n<\/ul>\n<h3>Update Google Chrome<\/h3>\n<p>If you haven&#8217;t set automatic updates for Google Chrome, then ensure you have the latest version by<\/p>\n<ul>\n<li>Opening the Google Play Store app<\/li>\n<li>Searching for <strong>Chrome<\/strong><\/li>\n<li>Clicking <strong>Update<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Resetting the app<\/h1><\/div><div class=\"fusion-text fusion-text-3\"><p>In the unlikely event that there is a problem with an image which has already been queued. \u00a0This could mean that any other images cannot get through. \u00a0 Resetting the app will clear the queue and allow new images to be uploaded.<\/p>\n<p>To reset the app on iOS and Android<\/p>\n<ul>\n<li>Click the Okappy icon,<\/li>\n<li>Scroll down and click <strong>More<\/strong><\/li>\n<li>Scroll down and click <strong>Reset app<\/strong><\/li>\n<li>A warning will be displayed. Check the warning and then<\/li>\n<li>Click <strong>Reset<\/strong><\/li>\n<li>Log in again<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">For further information<\/h1><\/div><div class=\"fusion-text fusion-text-4\"><p>For further information search in our <a href=\"https:\/\/www.okappy.com\/support\">support pages<\/a> or <a href=\"https:\/\/www.okappy.com\/forum\">forum<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting advice for photos not being received on a job<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"spay_email":""},"portfolio_category":[408,449],"portfolio_skills":[],"portfolio_tags":[459,451,456,454,457,455,450,458],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - 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