{"id":29870,"date":"2020-07-15T10:54:11","date_gmt":"2020-07-15T09:54:11","guid":{"rendered":"https:\/\/www.okappy.com\/?post_type=avada_portfolio&#038;p=29870"},"modified":"2020-10-05T12:02:24","modified_gmt":"2020-10-05T11:02:24","slug":"troubleshooting-subcontractors-cannot-see-my-jobs","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/troubleshooting-subcontractors-cannot-see-my-jobs\/","title":{"rendered":"Troubleshooting &#8211; Subcontractors cannot see my jobs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">My subcontractor cannot see my jobs<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>Okappy&#8217;s unique <a href=\"https:\/\/www.okappy.com\/market-network\/\" target=\"_blank\" rel=\"noopener noreferrer\">market-network<\/a> allows you to connect to your customers and subcontractors. Your customer can add jobs to you and you can assign them to your employees or subcontractors. The beauty of a network is that you can see the status of your jobs as they&#8217;re updated in real-time. \u00a0Whether updated by your employees or subcontractor.<\/p>\n<p>Check out how to\u00a0<a href=\"https:\/\/www.okappy.com\/support-article\/connecting-to-customers-or-subcontractors\/\">Connect to customers and subcontractors<\/a><\/p>\n<p>But what happens if your subcontractor cannot see your jobs? \u00a0Read on for troubleshooting advice.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Troubleshooting steps<\/h1><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">1) Check that your subcontractor can log in<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>When you set up a subcontractor, an account is created for them using the email you provided along with a temporary password.<\/p>\n<p>If they cannot log on, check they are using the correct email and temporary password. Also check the capitalisation is correct and that there are no spaces in the email and password.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">2) Check what email your subcontractor is using<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>If your subcontractor can log in but can&#8217;t see your jobs. The most likely reason is that they have created a separate account themselves using a different email.<\/p>\n<p>To confirm what email they are using to log, they can<\/p>\n<ul>\n<li>click the Okappy icon from within the app<\/li>\n<li>Scroll down and click <strong>More<\/strong><\/li>\n<li>Go to <strong>Login details<\/strong><\/li>\n<\/ul>\n<p>Their log in email is shown at the top of the screen<\/p>\n<p><img class=\"lazyload image-with-border alignnone wp-image-29871 size-large\" title=\"mobile login details\" src=\"https:\/\/okappyimages.okappy.com\/mobile-login-details-473x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/mobile-login-details-473x1024.png\" alt=\"mobile login details\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/mobile-login-details-139x300.png 139w, https:\/\/okappyimages.okappy.com\/mobile-login-details-200x433.png 200w, https:\/\/okappyimages.okappy.com\/mobile-login-details-400x866.png 400w, https:\/\/okappyimages.okappy.com\/mobile-login-details-473x1024.png 473w, https:\/\/okappyimages.okappy.com\/mobile-login-details-600x1299.png 600w, https:\/\/okappyimages.okappy.com\/mobile-login-details-709x1536.png 709w, https:\/\/okappyimages.okappy.com\/mobile-login-details-768x1663.png 768w, https:\/\/okappyimages.okappy.com\/mobile-login-details-800x1732.png 800w, https:\/\/okappyimages.okappy.com\/mobile-login-details-946x2048.png 946w, https:\/\/okappyimages.okappy.com\/mobile-login-details.png 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>If they are using a different email. You can either search for that email from the connections screen when logged in on the web and connect to it. Or they can reset their app and login with the email that you used.<\/p>\n<p><strong>Note<\/strong>: Where one email forwards to another i.e., googlemail and gmail. This is still two separate email domains and the same one will need to be used when creating an account or logging in.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">3) Refresh the jobs list<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>From within the app, check that you have the latest jobs by pulling down to refresh the list (iOS only) or by clicking the Jobs tab (Android). \u00a0You can also force refresh the jobs list by<\/p>\n<ul>\n<li>clicking the Okappy icon from within the jobs screen, and<\/li>\n<li>clicking\u00a0<strong>Check for new jobs<\/strong><\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">4) Check filters<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Admin users can view all jobs or just those jobs that have been assigned to them individually using the <strong>My jobs<\/strong> filter.<\/p>\n<p><strong>Note<\/strong>: Where a subcontractor has been added on Okappy, they will be set up as an administrator by default. However, if they have selected their jobs only, then any new jobs you assign to them won&#8217;t be visible unless someone within their company has assigned the job to them.<\/p>\n<p>If they are using the <strong>My jobs<\/strong> filter, it will be highlighted at the top of the screen<\/p>\n<p><img class=\"lazyload image-with-border alignnone wp-image-29872 size-large\" title=\"iphone my jobs filter\" src=\"https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-473x1024.jpeg\" alt=\"iphone my jobs filter\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/iphone-my-jobs-filter.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>To show all jobs,<\/p>\n<ul>\n<li>Click the Okappy icon<\/li>\n<li>Click <strong>Show all jobs<\/strong><\/li>\n<\/ul>\n<p><img class=\"lazyload image-with-border alignnone wp-image-29873 size-large\" title=\"iphone show all jobs\" src=\"https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-473x1024.jpeg\" alt=\"iphone show all jobs\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/iphone-show-all-jobs.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">5) Check the data network<\/h3><\/div><div class=\"fusion-text fusion-text-6\"><p>If the phone does not have a good data connection, then it will not be able to download the latest jobs (although any jobs previously downloaded will still be shown)<\/p>\n<p>To check whether the phone has a good data connection from within the app<\/p>\n<ul>\n<li>Click the Okappy icon<\/li>\n<li>Click <strong>More<\/strong><\/li>\n<li>Click <strong>Test network speed<\/strong><\/li>\n<\/ul>\n<p>If the network is poor, try turning airplane mode on and then off to reset the connection or move to an area with better coverage.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">6) Reset the Okappy app<\/h3><\/div><div class=\"fusion-text fusion-text-7\"><p>If all else fails, you can reset the app. This will clear the memory, refresh the jobs queue and make the app pull down all the latest information.<\/p>\n<p>To reset the app on iOS and Android<\/p>\n<ul>\n<li>Click the Okappy icon,<\/li>\n<li>Scroll down and click <strong>More<\/strong><\/li>\n<li>Scroll down and click <strong>Reset app<\/strong><\/li>\n<li>A warning will be displayed. Check the warning and then<\/li>\n<li>Click <strong>Reset<\/strong><\/li>\n<li>Log in again<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">For further information<\/h1><\/div><div class=\"fusion-text fusion-text-8\"><p>For further information search in our <a href=\"https:\/\/www.okappy.com\/support\">support pages<\/a> or <a href=\"https:\/\/www.okappy.com\/forum\">forum<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting advice for if your subcontractor can&#8217;t see your jobs<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"spay_email":""},"portfolio_category":[313,408,449],"portfolio_skills":[],"portfolio_tags":[470,533,535,534,536],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting - Subcontractors cannot see my jobs - Okappy<\/title>\n<meta name=\"description\" content=\"Okappy&#039;s allows you to connect to your customers and subcontractors. 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