Jas Sandhu from Interlink often received calls from customers advising that a vehicle had driven past their house without delivering their parcel. With his old system, Jas only knew where his drivers were once they made a stop, so it was tricky to track them down. This led to a lot of ringing around, trying to find out where his drivers were! Jas’ customers would get increasingly frustrated, and would often have called two or three times before Jas had managed to find his driver.

• Okappy supplies units for each vehicle, combined with a central web-based control centre, Jas can see the location of all his vehicles at a glance
• Jas can identify the exact street his vehicle is on, and the route taken to get there
• Jas can see the planned route and quickly let the customer know when to expect their delivery
• Reduced paperwork, as Jas can easily monitor working hours to calculate overtime payment
• Save on fuel

Using Okappy has led to a huge improvement in customer service for Jas, as he can quickly communicate the location to the customer, and let them know at what point on the route their parcel is due to be delivered. He has also seen a reduction in administration, and clearer communication and more logical routes has led to a much happier workforce!

More examples

Check out other examples of how Okappy can be used to benefit your business.